Frequently Asked Questions
General
How can I know when new products arrive?
You can always discover our latest arrivals in the New Arrivals section of our website, where we showcase the newest pieces added to our collection. We recommend checking this section regularly to explore the latest styles, brands, and exclusive finds available at KABE.
You can also subscribe to our newsletter to receive updates about new arrivals, exclusive launches, special events, and other KABE announcements.
Does KABE offer gift cards?
Yes, KABE offers digital gift cards available for purchase directly through our website. You can select the amount of your choice and receive the gift card details by email to share with your recipient. Shop gift cards here.
How can I contact Customer Care?
Our Customer Care team is here to assist you with any questions regarding your order, sizing, product availability, styling advice, shipping, or returns.
You can reach us via our contact page, or directly at info@shopkabe.com.
Orders
Do I need to create an account to place an order?
No, an account is not required to complete your purchase. However, we recommend creating one to enjoy a smoother shopping experience, including easier access to your order history, exchanges, returns, and any available store credit.
What happens if I receive the wrong item or a defective item?
At KABE, we take great care in preparing and inspecting every order to ensure your pieces arrive in perfect condition. However, if you receive an incorrect or damaged item, please contact our Customer Care team with your order details and photos of the issue.
We will be happy to assist you and arrange the return of the item. Once received and confirmed, we will send you a replacement, if available, at no additional shipping cost. Our goal is to ensure your KABE experience is seamless from purchase to delivery.
Can I modify or cancel my order after it has been placed?
Once your order has been placed, our team begins processing it as quickly as possible to ensure timely delivery. If you need to modify or cancel your order, please contact our Customer Care team as soon as possible.
We will do our best to accommodate your request; however, once an order has been processed or shipped, we are unable to make changes or cancellations.
Shipping
Which countries do you ship to?
KABE proudly offers worldwide shipping, bringing our curated selection of luxury fashion to clients across the globe.
Shipping availability and delivery options are displayed at checkout based on your destination. If your country is not listed, please contact our Customer Care team, and we'll do our best to accommodate your request.
For any other shipping inquiries, please read through our Shipping Policy.
How long will it take to receive my order?
Delivery times vary depending on the shipping service selected, the destination, and customs clearance procedures for international orders.
While we always dispatch orders as quickly as possible, shipping and customs timelines are managed by third parties and may occasionally cause delays beyond our control.
If your order is delayed, our Customer Care team will gladly assist you and support you throughout the shipping process.
What happens if I entered the wrong shipping address?
If you notice an incorrect shipping address, please contact our Customer Care team as soon as possible. We'll do our best to update your information before your order is dispatched.
Once an order has been shipped, we are unable to guarantee address changes, but we'll gladly assist in coordinating with the shipping carrier whenever possible.
International Customs & Duties
Will I have to pay duties or taxes on my international order?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges vary by location and are the responsibility of the recipient unless otherwise stated at checkout.
How are import duties and taxes calculated?
Import duties and taxes are determined by your country's customs authorities based on factors such as the order value, product category, and local regulations. KABE does not determine or control these charges.
What happens if I refuse to pay customs duties or taxes?
If customs duties or taxes are refused, the shipment may be returned to KABE or abandoned by the carrier, depending on local regulations. Any return shipping fees, customs charges, or additional costs incurred may be deducted from your refund.
Please note that KABE is not responsible for shipments that are abandoned, confiscated, or otherwise disposed of by customs authorities due to unpaid duties, taxes, or failure to complete the customs clearance process.
Who is responsible for import charges?
The customer is responsible for any duties, taxes, or import fees required by the destination country, unless these charges are collected at checkout.
Returns & Exchanges
Which items are Final Sale?
Any item purchased at a discounted price is considered Final Sale and is not eligible for returns, exchanges, or store credit. This includes:
- All items marked as sale
- Full-priced items that have been discounted due to a minor imperfection, such as a small stain or cosmetic flaw
All Final Sale items are clearly identified on the product page before purchase.
How long do I have to request a return?
Returns may be requested within 30 days of the purchase date, provided the item meets our return eligibility requirements and is returned in its original condition with all tags attached.
Who covers the cost of return shipping?
KABE provides a complimentary return shipping label for your first eligible return.
Returned items must be received in their original condition, unworn, and with all tags attached. If an item is returned damaged, worn, or otherwise does not meet our return requirements, the cost of the return shipping label will be deducted, and the customer will be responsible for any shipping costs required to have the item sent back to them.
Promotions
How do I use a discount code?
Enter your discount code at checkout before completing your purchase. The discount will be applied automatically if the code is valid and all applicable conditions are met.
Can I combine multiple promotions?
Unless otherwise stated, only one promotion or discount code may be applied per order. Promotions cannot be combined.
Why isn't my discount code working?
Your discount code may have expired, not apply to the items in your cart, or may not meet the promotion's terms and conditions. If you need assistance, our Customer Care team will be happy to help.
Do promotions apply to all brands?
Some promotions may exclude selected brands or collections. Any exclusions will be clearly indicated in the promotion details.
Sizing
Where can I find sizing for products?
Each product page will have a small link labeled "Size Chart" above the Size dropdown. The product size charts are meant to serve as a general comparison guide based on the most common regions. Because we carry many designers, we find this is the easiest way to help customers determine their size.
If you need a specific measurement or have questions about fit, size, or product details not listed on the product page, please reach out to our Customer Service team at anytime.
Have a question we haven't answered?
Our team is here to help. Reach out to us anytime through our contact page, or at info@shopkabe.com.